Refund policy
Last Updated: September 29, 2026
At Feerway, we want customers to have a clear and straightforward return process.
This Refund & Return Policy applies to eligible purchases made through Feerway.shop.
1. 30-Day Return Period
You may request a return within 30 days after delivery of your order.
To qualify for a return, the product should generally be:
- In the same condition in which you received it
- Unused or unworn, except as reasonably necessary to inspect the product
- In its original packaging where reasonably applicable
- Accompanied by included accessories, components, and documentation
- Accompanied by proof of purchase
Please contact us before returning an item so we can provide return instructions.
2. Starting a Return
To request a return, contact:
Please include:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photographs where relevant, particularly for damaged, defective, or incorrect items
If the return is accepted, we will provide instructions regarding where and how to return the product.
Do not send products to our business address unless our customer support team specifically instructs you to do so.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If an item arrives damaged or defective, or you receive an incorrect product, contact us promptly so we can review the issue.
Where appropriate, we may offer a replacement, refund, or other remedy.
For an approved return resulting from our error or a damaged/defective product, Feerway will cover reasonable return shipping costs.
4. Change-of-Mind Returns
For eligible returns that are not caused by a defect, damage, or fulfillment error, the customer is responsible for applicable return shipping costs unless otherwise stated.
Original shipping charges, if any, are generally non-refundable except where required by law or where the return resulted from our error.
5. Non-Returnable Products
Certain products may not be eligible for return where permitted by law, including:
- Products that have been materially used, damaged, or altered after delivery
- Personalized or customized products
- Gift cards
- Products that cannot reasonably be returned for hygiene or health reasons after being opened, where legally permitted
- Items specifically identified as final sale before purchase, where permitted by law
If you are unsure whether your product is eligible, contact us before sending it back.
6. Exchanges
The most efficient way to obtain a different product, size, or variation is generally to return the eligible original item and place a new order after the return is approved.
Contact our support team if you need assistance.
7. Refunds
Once we receive and inspect an approved return, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after a refund is issued for your bank or card issuer to post it to your account.
Financial institutions may require additional processing time outside our control.
8. Canceled Orders
Contact us as soon as possible if you wish to cancel an order.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once processing or shipment has begun.
If we cannot fulfill or ship an order as promised, applicable cancellation and refund rights will be handled in accordance with law. FTC rules address refunds when an online merchant cannot ship within the promised timeframe. Federal Trade Commission
9. Contact
Feerway LLC
1309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801
United States
Email: contact@feerway.shop
Phone: +1 205-284-3173